First of all, a HUGE thank you for your order! You're supporting an independent business women's dream!
If the item is pre made, then it will be shipped the next working day within the UK.
Due to COVID-19 we have postponed shipping outside the UK and will advise when this will be running back to normal.
If the item is being customised for you, please allow 10-35 days for creation and shipment. If you can, please get in touch beforehand to discuss the work schedule and we can give you a time frame our team will be working to.
Apologies firstly there is something you are not happy with from your order or something has gone wrong in transit. Unfortunately due to health & hygiene we cannot offer refunds for this reason unless advised otherwise. If there is a further issue, this can be discussed and resolved between the customer/ourselves. We want both parties to be happy with their order!
Happy shopping & thank you again for supporting a handmade independent brand!